Crowne Plaza Reading East Ticket Portal

FAQs / Help

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number

How do I use my Digitickets purchase?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access

Is Car Parking available?

Free car parking is available

Do you hold events such as Birthdays, Meetings or Weddings?

We offer a range of bespoke packages catered for you. Please call us on 0118 944 4230 or email for more details and availability

Are there facilities for wheelchairs?

Yes there is access throughout the hotel

Are there any discounted rates?

If you decide to opt-in to our marketing promotions, you will be able to receive our special offers

What are your Terms and Conditions?

All bookings are subject to the following Terms and Conditions:

1. The payment must be paid at time of booking. Once the payment is made, no refunds or credit will be given. All monies paid are strictly non-refundable and non-transferable.

2. We reserve the right to change/amend/cancel any function up to 1 week prior to the event date if numbers are insufficient or due to circumstances beyond our control. If you do not wish to  accept the alternative offer your monies will be refunded in full, but that will be the limit of the hotel’s liability.

3. Accommodation prices are based on 2 people sharing with a maximum of 2 adults per room.

4. Alcoholic beverages that have not been purchased from the hotel may not be consumed on the premises.

5. The management of the hotel reserves the right to refuse entry to the hotel. In addition, the hotel reserves the right to charge the organiser, company or individual for any damage or charges associated with any disruption caused by the attendees or guests.

6. Where special requests are made, the hotel will endeavour to accommodate them, however they cannot be guaranteed.

7. All details are correct at time of going to press but may be subject to change without prior notice. All prices quoted include VAT at the current rate of 20% where applicable.

Please retain a copy of the terms & conditions for your reference.

What are your contact details?

Contact details:

Email: or Telephone: 0118 944 4231